BulkDrop Support

Your neighborhood marketplace for buying and selling in bulk

About BulkDrop

BulkDrop is the best way to buy and sell in bulk in your neighborhood. Moving, downsizing, or just decluttering? Don't waste your time selling items one by one. With BulkDrop, you can sell them all at once to local buyers who are ready to take them off your hands. It's the easiest, safest, and most sustainable way to clear out your space – fast!

📋 Frequently Asked Questions

How do I verify my email address?
After signing up, you'll receive a verification email. Click the link in the email to verify your account. If you don't see the email, check your spam folder or request a new verification email from the app.
Why do I need to connect a Stripe account to sell?
We use Stripe Connect to ensure secure payments between buyers and sellers. This protects both parties and ensures you receive your payments safely. You'll need to set this up before creating your first listing.
What information do I need for Stripe Connect setup?
You'll need a business name, business website, and bank account information. If you're an individual seller, we recommend signing up as an individual and using your social media profile link to satisfy the website requirement.
How long does account verification take?
New seller accounts must be verified by our admin team before you can set up your store. This typically takes 1-2 business days. You'll receive a notification once your account is approved.
What can I sell on BulkDrop?
You can sell furniture, bikes, kitchen gadgets, household items, and more - all in bulk quantities. Whether you have an apartment's worth of furniture or boxes of items, BulkDrop connects you with local buyers looking for great deals.
Is BulkDrop only for local transactions?
Yes! BulkDrop focuses on connecting local buyers and sellers in your neighborhood. This makes transactions more convenient and sustainable by reducing shipping needs.

🔧 Troubleshooting Guide

Email Verification Issues:

1. Check your spam/junk folder for the verification email
2. Ensure you entered your email address correctly
3. Try requesting a new verification email from the app
4. Contact support if the issue persists

Stripe Connect Setup Problems:

1. Ensure all required fields are filled out completely
2. For individuals: Use your social media profile as your business website
3. Double-check your bank account information
4. Try using a different browser if the setup page won't load

Account Verification Delays:

1. Allow 1-2 business days for admin verification
2. Ensure your profile information is complete and accurate
3. Check that your email is verified
4. Contact support if verification takes longer than expected

App Performance Issues:

1. Close and restart the app
2. Check your internet connection
3. Update to the latest version of the app
4. Restart your device if problems persist

💡 Pro Tip: For individual sellers, when setting up Stripe Connect, select "Individual" as your business type and use your Facebook, Instagram, or LinkedIn profile URL as your business website. This satisfies the website requirement without needing to create a separate business website.

📝 Submit a Support Request

Can't find what you're looking for? Send us a message and we'll help you out!

📞 Contact Information

Get in Touch

For direct support, email us at:

We typically respond within 24 hours during business days.